MOVE4 LLC
TERMS AND CONDITIONS
Last Updated: 11/4/2026

Class Booking and Cancellation Policies

Late Cancels - For classes beginning before 8:00 AM, you may cancel without penalty until 10:00 PM the night before. All other classes (both paid and free) require a 4-hour cancellation notice. Cancelling inside these windows is considered a late cancel, and you will be charged a late-cancel fee or lose your class credit.

No Shows – If you fail to show up for a class you are signed up for, you will be charged a no-show fee or lose your class credit. This also applies to guest reservations: the client who made the guest reservation is charged the penalty.

Fees by Studio - Dothan: $8.00 late cancel / $16.00 no show. Tuscaloosa: $20.00 late cancel / $25.00 no show. Homewood: $20.00 late cancel / $25.00 no show.

Booking - Classes may be booked online, through the Move4 app, or at the front desk. All clients may book a maximum of two (2) classes per day. How far in advance you can book depends on your membership and is shown in the app (currently 15 days for Founding memberships; 14 days for All Access unlimited, 6-month, and annual memberships; 12 days for limited memberships and Mat Room or Xformer Only memberships; and 10 days for class packs and drop-ins).

Punctuality and Standby - Classes begin promptly at the scheduled time, so please be in your spot before class begins. Five minutes after class begins, unclaimed machines are released to late arrivals and standby clients on a first-come, first-served basis. If your machine is given to someone on standby and you do not attend, you will be charged the no-show fee. If you arrive but are unable to take class, whether the no-show fee applies is at the manager’s discretion. When no member specialist is on duty, the studio door locks 10 minutes after class begins.

Illness and Emergencies - If you are ill or have an emergency, email your studio manager before class begins. The manager may choose to waive the late-cancel or no-show fee on a case-by-case basis.
Private Sessions, Small Groups, and Private Parties

Private Sessions, Duets, Small Groups, and Private Parties - All sessions must be paid for, booked, and checked in before the start of the session. Cancellations Require a 24-hour cancellation notice, or a $50.00 late cancel fee will be charged. Your private or small group credit remains eligible for use. No shows are charged in full. Private = 1 client; Duet = 2 clients; Small Group = 3–7 clients; Private Party = 8–20 clients.

 Membership Changes, Cancellations, and Freezes
Cancellation - Month-to-month memberships may be cancelled at any time: online through your Move4 account, by emailing your studio, by calling your studio, or in person at any Move4 studio. When cancelled through your account, your membership remains active through your final payment cycle; you will receive an email confirmation, and your final payment date will appear on your membership details screen. If you choose to cancel immediately, any classes you have booked will be lost.

Minimum Commitment – 6-month and annual memberships are committed for their full term: they cannot be frozen or cancelled during the term, and they expire at the end of the term unless renewed. Specials may carry their own terms, which will be stated at purchase. Some memberships requiring verification (such as student and military memberships) expire after a set term in your agreement. At which time, re-verification is required.

Upgrades and Downgrades - Memberships may be upgraded or downgraded at any time. Requests are handled by studio management and are typically completed within 24 hours.

Freezes - Month-to-month memberships may be frozen and unfrozen for any length of time unless otherwise stated in the terms of your membership or special. 6-month and annual memberships cannot be frozen. While your membership is frozen, any reservations during the freeze dates will be cancelled, and you will not be able to book classes until the freeze ends.

Unused Classes and Expiration - Classes included in limited memberships (4x, 8x, and 12x monthly) do not roll over; unused classes expire at the end of each billing month. Class packs expire after a set period from the date of purchase (currently 3 months for a 5-class pack, 4 months for a 10-class pack, and 6 months for a 20-class pack), and drop-in classes and intro offers expire 1 month after purchase. Expired classes are not refundable.

Cross-Membership - All members automatically receive 50% off a drop-in credit at any non-home Move4 studio.

Waitlist Program
Registering for the waitlist is just like registering for a class. If your plans change, please remove yourself from the list. You may join a waitlist up to 2 hours before class begins; for classes before 7:00 AM, you cannot be added after 10:00 PM the night before. Once the waitlist locks, open spots are first come, first served. You may be automatically added into class up to 2 hours before class. In the event this happens, you will be notified via email (and by text, if texts are enabled). The no show and late cancel policies above apply if you are added to class from the waitlist within the cancellation window.

Payments and Card on File
A valid credit or debit card must be kept on file for all active accounts. By keeping a card on file, you authorize Move4 to charge it for purchases, membership payments, and any late-cancel, no-show, or private session fees described in these Terms. If a payment or fee goes unpaid, Move4 may suspend booking privileges until the balance is paid. Move4 does not accept personal checks or cash.

Return Policy
Returns - Apparel can be returned within 7 days unworn, with original tags attached for a full refund or store credit. After 7 days, apparel can be returned for store credit only. LMNT and water purchases are final. All sale items are final.

Exchanges – Retail that is unworn, with original tags attached can be exchanged if inventory allows.
Gift Cards - Move4 gift cards may be used toward classes, memberships, and retail, and cannot be redeemed for cash. 

Classes and Membership - Not eligible for transfer, exchange, price adjustment, or refund. Existing members are not eligible for future pricing changes or sales on memberships.
You may cancel your purchase of classes or membership, without penalty, within 3 days of initial purchase, exclusive of holidays and weekends, by e-mailing support@move4.com. You will receive a full refund of your purchase, less the cost of any used classes. Refunds are issued within 30 days of your request. 

Class Requirements
Socks and Footwear - Grippy socks are required for all Xformer classes. If you do not own a pair, we have them available for purchase. Tennis shoes are required for Tempo and Pyramid classes. Tennis shoes or socks may be worn for Lift and Sweat classes.

New Clients - If this is your first class with Move4 (“Move4”) you we suggest arriving 10 minutes early for a rundown of our Xformer machine and room. New clients may not enter class more than 5 minutes after it begins; if this happens at your first class, your credit will be returned. All clients must have a signed Move4 Liability Waiver on file to take class.

Children - Move4 does not allow children under 16 years of age in class. Clients ages 14 and 15 may attend with adult supervision and a signed minor liability form, emailed to the studio manager.

Childcare - Childcare is available for children ages 12 weeks to 12 years and requires a reservation, using one childcare credit per child per session. Childcare reservations follow the same cancellation windows as classes, and late cancellations or no-shows forfeit the childcare credit. Children in this age range may not wait in the lobby unattended. Childcare is subject to the Move4 Childcare Waiver and Policies.

Studio Etiquette - We encourage a phone-free class. If you need your phone for an emergency, please secure it in the well or face down next to your mat; phone use is not permitted during class. Filming or photographing class is not permitted out of respect for the privacy of others. Please wipe down your machine before leaving. Pets, other than service animals, are not permitted in the studio. For safety, Move4 studios use security cameras at key locations.

Instructors are subject to change without notice. Classes may occasionally be cancelled or rescheduled; when possible, we will notify affected clients by email or text.

All clients must agree to all conditions to take any Move4 class.

Text Messages
Move4 sends two kinds of text messages. Account messages include waitlist notifications, class reminders, and booking or account alerts. Promotional messages include offers, events, and studio news, and are sent only if you separately opt in to them. By opting in, you agree to receive recurring automated text messages from Move4 at the number you provide. Consent to promotional texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See the Move4 Privacy Policy for how we handle your mobile information. 

Use Of Our Website
Use of our studio includes accessing, browsing or registering to use our website (www.move4studio.com) (“Website”). By using the Website, you are confirming that you accept these Terms and Conditions and that you agree to comply with them. We may update the Website from time to time and may change the content at any time. Any of the content on the Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

By accessing our Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You may not (except to the extent required in order to use this Website in accordance with these Conditions) copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent. This Website should only be accessed using a computer linked to a secure network environment. We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email at support@move4.com and we will endeavor to correct it.

It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third-party Websites linked to this Website and (b) any interruptions in your access to the Website.

You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this clause you would commit a criminal offense under applicable federal and Alabama law. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.

If you decide to access any third party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third-party sites.

Your Username And Password
Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password. You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details, you must contact us as support@move4.com as soon as possible. We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions. You shall not obtain or attempt to obtain unauthorized access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation. We shall not be liable for any losses you suffer as a result of unauthorized access to your account until such time as you have informed us of unauthorized use or possible unauthorized use of your login details or of a breach of security at support@move4.com. If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.

Intellectual Property
The trademarks, logos and trade names of Move4 are the property of Move4 and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, and graphics; the collection, selection, and arrangement thereof, are property of, or duly licensed to, Move4. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use. Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Move4, is strictly prohibited. You acknowledge that Move4 and/or third-party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms and Conditions. Move4 may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.
General Statement On Privacy, Personal Data, And Communications
If you use the Website or the App, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password. When you visit the Website, use the App, or communicate with Move4 via email, you are communicating electronically. You consent to receive communications from Move4 electronically. Move4 will communicate with you by email or by posting notifications on the Website and/or the App. You understand and agree that all agreements, notices, disclosures, and other communications that Move4 provides electronically satisfy any legal requirement that such communications be in writing.

Privacy
 These sections have been removed from the Terms and rewritten in the new Move4 Privacy Policy. Your use of Move4’s studios, website, and app is also governed by the Move4 Privacy Policy, available at [URL].

Right to Service
Move4 reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders, at its sole discretion.

Changes to These Terms
Move4 may update these Terms from time to time. We will post the updated Terms on our website with a new “Last Updated” date and, for material changes, notify you by email or in the app. Continuing to book or attend classes after changes take effect means you accept the updated Terms.

Contact Us
Questions about these Terms can be sent to support@move4.com or to your local studio.